What real customer service is about...

That clients tend to be challenging for their suppliers is no novelty. But what our regular customer Bakery Nelles asked from us, lead to tough internal discussions that required the involvement of the management.

We spare no effort to fulfill our clients wishes

Sandra & Frank Nelles, owner of the tradtional Bakery Nelles and loyal fans of the soccer club 1. FC Köln (Cologne) asked us to put a sticker of their preferred club on our loader shown at the iba. Why is that request problematic? WACHTEL is a traditional company founded in Düsseldorf back in 1923 and their is probably no bigger rivalry between two cities and two soccer club in whole Germany as it exists between Düsseldorf and Cologne.

But we wouldn’t be known for our dedicated customer service if we wouldn‘t have made this special request possible as well.

So, don‘t hesitate to contact us with your inquiries and projects, we’ll make sure to find solutions to your special requirements.