Customer support all over the world

Our well-trained service team is always just a phone call away (round the clock)

Our service starts when you make contact with our customer support team. These in-house personnel are well trained in the technology and act as an initial point of contact, able to provide advice by telephone for 'first aid' solutions. We value personal support, provided by employees with many years of experience whose focus is your needs. On this page you can see all our employees, with names and photos, so that you know at all times who you are talking to. We are available 24 hours per day to provide advice and support.

  • Direct technical support
  • Spare parts support through headquarter
  • Emergency hotline 24/7
  • 20 years (+) availability of spare parts
  • On-site repairs through own staff
  • Remote-connection through own controls
  • Global network of resellers and on-site service support

Find your responsible service agent

Select your country / region from the drop-down list, to get the contact details of the responsible service agent. Should your country be missing in the list, our International Service team will be happy to help you with your inquiery staff (see on the right side).

Find your responsible service agent

suche ...
Contact person

Normen Zimmermann

International Customer Service

+49 2103 4904 -27 

normen.zimmermann@wachtel.de